The call centre is the interface to the outside world. When a problem occurs these are often guys who know about it first or last. The phones start to ring. Harp can design a centre that will help with the flow of information from the NMC to advise of incidents that they are aware of and from the call centre back to NMC for the ones they are not aware of. If a customer phones in and you can tell him what is wrong where it is wrong and when it is going to be fixed is half the battle. At least leaving the customer in the knowledge that you are clearly in control. Through the use of visual aids this information can be supplied seamlessly keeping the knowledge flowing through out the company. Delivery of up to date information to customers Deliver real information Increase customer satisfaction Relay of information back to NMC Be Clear clearly in control Information Delivery Each screen will be able to show computer data sources both via digital data feeds and direct plus show video information from such sources as Sky News or CNN. The control of what sources is shown where and when will be done by the control hardware and software. The CommandaNT. No local control is necessary. The control software will be so arranged that each screen can have its own preset sequence of screen information. This could be: Sky News shown :- on the hour and half/hour Key NMC screens:- each shown for 40 seconds in every 15 minutes Call Centre Screens:- each shown for 60 seconds in every 5 minutes Management screens:- each shown every 3 minutes Management Team briefing Video:- shown every morning at 9.15 a.m. Corporate Mission statement:- every 30 minutes These are just a few ideas that could be implemented. Each screen can have its own individual sequence of screens. Different scenarios can be added for different events that alter the screens on a daily basis. Harp will tailor the environment to meet call centre needs for the current requirements and alter as required as operational use changes in the future. This hardware / software approach will give maximum flexibility and control over the information delivered maximising their investment in the screen technology. An over ride facility will be available from a centrally based colour touch panel which will allow each screen to be overridden for local use or change the sequence of screens for day to day operational use.