Design: Audience Operators need to access information and execute decisions fast - working on faults and incidences locally, while monitoring the overall picture Managers need to see that their operators are receiving the information they need to maintain customer confidence the business Sales and marketing teams need access to customer-specific information in contrast to the 'overview' information already on display - often in a Viewing Gallery Customers will see the sophistication of the operator's world (from a Viewing Gallery) and judge for themselves whether their needs are likely to be met or managed well
	Every angle covered... Objective | Audience | Ergonomics | Environment | Information | Software Integration